Citizens of the world, global businesses and Government are watching, monitoring and adapting plans as the Coronavirus crisis continues to unfold. In travel, we’ve been through many a destination crisis, from Caribbean storms, Icelandic volcanos and the previous SARS outbreak, amongst others. However, the rapid spread of Coronavirus has taken the world by surprise.
At The Travel Company Edinburgh, we understand and appreciate the concerns of our customers, who are unsure if they should travel, as well as our trade partners who are facing heightened corporate pressures as well as concern for their customers and loved ones.
As the situation unfolds, there are lots of questions on cancellation fees, how insurers are approaching force majeure and the Foreign Office’s advice to travel. A lot of the answers are as yet unknown, but we will communicate new information when we have it.
We don’t intend to make any impulsive reactions here and will be following destination tourism advice as well as our own Government’s action plans to protect our customers and partners. Trade associations and bodies continue to aggregate and share news and issue guidance, which will inform our position too.
We are hopeful that like SARS, which spread rapidly and then all but disappeared, the Coronavirus outbreak will be temporary, and we can return to creating incredible, stress-free holidays. In the meantime, we suggest that for those of us who are well, it’s business as usual for ourselves and our clients.
The world should keep on travelling where it’s safe to do so. And the over-riding view of the industry is that most of the world is safe. We advise to take common sense steps to protect from illness, at home and on your travels. Good hand hygiene, self-isolation if unwell and reporting any travel to infected areas. If you are booked to travel to an infected area, rather than cancel your trip we recommend that you postpone it or switch destination.
At The Travel Company Edinburgh, we reassure that we stand by our customers, partners and employees over the next few unknown months. Together, we’ll find our way through this crisis, whilst standing together and preserving the beautiful experience of world travel and the industries that support it.
If you have any questions on imminent travel to an affected region, get in touch with us on our dedicated hotline on 0131 467 7000.
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Click here for: Foreign Commonwealth & Development Office travel advice.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
Book with confidence. We are a Member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as business travel, hotels or flights on their own may not be protected and you should ask us what protection is available. To find out more please go to www.abta.co.uk. Our numbers are W9294, C7292, J2696.
The air holiday packages advertised on this website are ATOL Protected by the Civil Aviation Authority, as we act as an agent for licensed tour operators and we can ATOL protect our own tailor-made itineraries for you. The names and ATOL numbers of each tour operators are displayed with each holiday offer shown and when enquiring with us about your holiday we will advise who is ATOL protecting your booking and confirm their ATOL number. Our ATOL number is 9150. You can check an ATOL number here